Receptionist

Receptionist Responsibilities (60%)

Answers the telephone and transfers calls to the appropriate destination; responds to caller’s questions and provides accurate information.

Telephones others to communicate messages; records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.

Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.

Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed in.

Performs other administrative duties as requested.

Administrative Responsibilities (40%)

Records and updates statistical information; ensures the accuracy and completeness of the same; records community assistance into databases.

Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed.

Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.

Orders office supplies and ensures that the office supply inventory is maintained at a level to meet the needs of the department; prepares purchase requisitions and orders equipment and any other special items required for the office operations.

Assists in setting up meeting rooms; sets up tables and chairs; puts ice in glasses and sets out drinks.

Performs other administrative duties as requested.

Creates staff, volunteer, and board members name badges.

Qualifications

Education and Experience:

High school diploma or G.E.D.,

And

Prior experience working with the public performing customer service or receptionist responsibilities,

Or

Any equivalent combination of training and experience which provides the necessary knowledge, skills and abilities.

Certifications:

Valid State Drivers License (preferred)

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write and communicate the English language effectively.

Ability to operate a telephone and/or switchboard.

Ability to sort documents alphabetically and numerically.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Moderate amount of physical effort required associated with walking, standing, lifting and carrying light to moderately heavy objects (25-50 lbs.) frequently.

Working Conditions:

Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Veterans/Disabled/Equal Opportunity Employer