Red Shield Youth Center Site Director

Location: Red Shield Youth Center - Greensboro, NC

Position Type: Regular Full Time

About this opportunity: Plans, coordinates, directs, evaluates and manages the overall daily operations of the designated Center, with the primary concern for programs and service delivery, supervision and training of staff, facilities management, program safety, community relations, and youth membership administration. Manages the delivery and supervision of a variety of youth programs within a specific center. This role ensures consistent, high-quality programming and center operations, allowing the Executive Director or RSYC Director to focus on external fundraising, strategic partnerships, and community development as applicable to their role. Supervises a team of Program Instructors ensuring compliance with operational, program and safety standards. Coordinates services with local schools, referral sources, and students. Represents the Center in the community and builds a professional and positive image of The Salvation Army . May be required to transport youth center members and staff to/from center and approved activities and events.

Key Responsibilities:

• Manages the daily facility operations and approved program operations for a designated Center; ensures facility operations and regular daily programming are conducted according to the design and intent set forth in the operational plan. Reviews programming schedules and ensures alignment with program curriculum and activities. Ensures that programs operations are safe and drive desired outcomes
• Establishes program operations and objectives consistent with organizational goals and missions.
• Demonstrates accepted youth development leadership skills to assure conduct, safety, and development of youth.
• Participates in youth program activities to maintain good public relations for programs, services, and activities.
• Works with the Manager of Program Services monthly to review and update the supplies, equipment, and curriculum needed to conduct programs safely and effectively
• Provides customer service to parents and the community to establish good parent and community relations and in the event of complaints and concerns; addresses and elevates concerns or potential concerns in a timely manner. Maintains contact as needed with external community groups, schools, member’s parents, and others to assist in resolving conflicts.
• Supervises and evaluates the work of the program staff responsible for the development and delivery of all programming activities and events. Ensures the program staff conducts program activities in accordance with operational standards and program objectives/outcomes.
• Recruits, hires, and trains staff to effectively deliver programs and maintain high quality standards.
• Manages the safe use and routine maintenance of the Center facilities and equipment year-round; ensures the Center is ready for programming on time and on a regular basis to support programming and staff in all facilities; ensures repairs and maintenance needs are communicated and followed up on a timely basis with maintenance staff ; ensures a daily, and as needed, assessment of the Center is conducted to reduce risk and promote cleanliness; ensures the janitorial staff maintain the Center in a clean and safe manner. Ensures fire extinguishers are inspected annually. Participates in addressing Center facility concerns as needed.
• Monitors and evaluates all Center space and activities and provides leadership necessary to ensure daily operations and programming support the safety of staff, youth, parents, visitors, center facility; ensures the implementation of sound safety practices throughout programming. Takes all necessary and reasonable precautions to protect youth, staff, equipment, materials, and facilities.
• Evaluates, detects, and identifies potential risks/issues at centers and reporting to Executive Director immediately; ensures that all safety hazards within the center facilities are addressed immediately and that correction, repair and/or replacement of broken equipment or damaged facilities is taken care of.
• Assesses the effectiveness of center programs through data collection, analysis, and reporting to identify areas for improvement.
• Trains and supports staff to use data and reporting to support data-based decision making at the center level and program level.
• Collaborates with the program staff build relationships with local schools, libraries, colleges, and other community organizations to access additional resources and support for youth.

Qualifications

What we are looking for in you:
Education and Experience:
Bachelor's degree from an accredited college or university in a related field

AND

Three (3) years of proven experience in managing programs for youth, preferably in an after-school or community center setting.

OR

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Position requires regular business hours, afternoon, evening, nights, and weekends as needed to provide oversight to programs, attend events and address urgent matters.

Licenses and Certifications:

Valid State Driver’s License

Must be able to obtain CPR and First Aid certification

Physical Requirements and Working Conditions:

This job is performed in a youth center environment and out in the community. Time is also spent at facilities similar to youth recreational facility or community center. The noise level in the work environment is usually moderate and at times loud. Work sites are often located in low-income areas and challenging neighborhoods.

Position requires employees to occasionally work with challenging youth and family members :

• Speak with or assist upset parents/guardians.

• Occasionally to frequently speak with upset external partners or community members.

• May be exposed to emotional outbursts from youth or their family members and may be exposed to germs and children who are ill.